[INTERNSHIP] Volunteer Coordinator

It’s not only a job, it’s your hobby! 

A volunteer coordinator of Power Shift Malaysia (PSM) manages all elements of volunteering either within PSM or on behalf of the PSM for which they are recruiting volunteers. The role involves assessing our organisation’s needs and then meeting those needs through the recruitment, placement and retention of volunteers.
Volunteer coordinators manage volunteers and their relationship with those they come into contact with, including employees and service users of an organisation. They also monitor, evaluate and accredit volunteers. Volunteer coordinators work across all sectors including public and private, but predominantly in the voluntary sector.
The role of a volunteer coordinator has gained increased recognition as a profession within its own right; however, in smaller charities it is sometimes combined with another role.


Typical work activities:

  • Researching and writing volunteer policies and procedures.
  • Liaising with departments within their own organisation or with organisations for which they are recruiting volunteers (e.g. charities and councils) to understand how they work, develop partnerships and assess their volunteering needs.
  • Generating appropriate volunteering opportunities and role descriptions based on the needs of the organisation.
  • Raising staff awareness of the role and function of volunteers.
  • Ensuring there is appropriate support and training for volunteers.
  • Promoting volunteering (internally and externally) through recruitment and publicity strategies and campaigns.
  • Recruiting volunteers and ensuring they are appropriately matched and trained for a position.
  • Organising rotas and providing inductions and training.
  • Monitoring, supporting, motivating and accrediting volunteers and their work.
  • Celebrating volunteering by nominating volunteers for awards and organising celebration events.
  • Offering advice and information to volunteers and external organisations through face-to-face, telephone and email contact.
  • Organising profile-raising events to attract new volunteers.
  • Attending committees and meetings.
  • Managing budgets and resources, including the reimbursement of expenses.
  • Keeping up to date with legislation and policy related to volunteering and making any necessary modifications to accommodate changes.
  • Working with multiple agencies across different sectors in order to establish good working relationships to influence decisions about volunteering.
  • Generating income, writing funding bids and fundraising to make projects sustainable.
  • Monitoring and evaluating activities and writing reports for funders and trustees.
  • Maintaining databases and undertaking any other administrative duties.

Entry requirements
Although this area of work is generally open to all graduates, a degree in the following subjects may increase your chances:

  • Business studies;
  • Community development/education;
  • Human resource management;
  • Social care;
  • Youth/social work.

Entry without a degree is possible as emphasis is placed on experience rather than academic credentials.
A related postgraduate qualification is not usually needed, but is becoming increasingly useful as the job grows in popularity, especially for the more competitive industries, such as international development and creative industries, e.g. art gallery or museum.
Pre-entry experience is essential, especially voluntary experience. If you are applying to work as a volunteer coordinator for an international organisation, having voluntary experience overseas, an understanding of other cultures, international contacts and a second language will be very important.

Candidates need to show evidence of the following:

  • Excellent communication skills;
  • Strong interpersonal skills and the ability to deal with a diverse range of people;
  • Experience of managing or coordinating projects and volunteers (paid and/or unpaid);
  • An empathy with volunteers and an understanding of their needs;
  • Ability to inspire and motivate others;
  • A great deal of resilience;
  • Ability to deal with information in a confidential manner and respond with sensitivity to the opinions of others;
  • Excellent organisational skills and the ability to manage a wide range of tasks;
  • Competence with administration and IT, and an ability to maintain records and produce clear written and oral reports;
  • Experience of working across different sectors and developing links with other agencies;
  • Flexible and non-judgemental approach to people and work.

An understanding of the sector, a commitment to the organisation to which you apply and, if relevant, empathy with service users are also important. Charities need people who have the ability to cope with limited resources, seize opportunities and think creatively.

The ability to handle numerical data may also be required if the role involves budget management or fundraising, as well as political awareness and the ability to remain impartial, as many roles involve working in politically sensitive areas.


Closing date: Jan 15th 2015.  Application is reviewed on the rolling basis and, if a suitable candidate is found, he/she may be recruited before the deadline. Therefore, applicants are encouraged to apply as soon as possible.
Your application in English must include:
– A comprehensive CV

Please email your completed application to szeming@powershiftmalaysia.org.my

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